Frequently Asked Questions
Q. Are All Pressure
Washing Companies the Same?
A.There are about
20 power washing companies born every year and nearly 85% of
them will fail there first year due to lack of knowledge and
skill level in pressure washing. Power Washing takes
about 8-10 years to master and develop a skill set to perform
pressure washing services efficiently and effectively.
We at Ace Power Washing have been in business for well over 25
years now, and are growing everyday in our knowledge and
techniques in the power washing industry. Anyone can
purchase a pressure washer. Simply owning a pressure
washer and advertising you offer a service doesn't mean you
can operate it effectively. A pressure washer in the
hands of an unskilled operator can cause a great deal of damage
to wood, plants, house siding, paint peeling and you can even
permanently scar concrete sidewalks and cause injury/death to
operator or pedestrians.
Q.
Do I need to be home when you're performing my cleaning
services?
A. No, because we
understand nowadays that time is very valuable to our
customers and we make it very convenient for them by
performing our services to your property without the customers
being there. We will just need for the customer to close
all windows, pull automobiles out of driveway, make sure
outside water supply is accessible, and bring inside all
delicate/fragile belongings, and we will handle the rest.
Q. Does Ace Power
Washing offer any warranty on wooden surface restoration?
A. Yes, we
absolutely do as should every confident company willing to stand
behind there work. We at Ace Power Washing offer a 1
year warranty on all wooden restoration projects, 2 year
warranty on all exterior wood house restoration services, and
2 year warranty on exterior painted surfaces. All of the
details pertaining to each specific type of warranty will be
attached to each specific contract.
Q. How Long will it
take to power wash my home?
A. The average
house wash will take Ace Power Washing approximately 2-5 hours
depending on the size of the home and degree of staining. Decks, Roofs, Concrete
surroundings, awnings, will have different completion times
based on type of service/size of surface being cleaned.
Some companies will mention that they will spend the entire
day cleaning your home and this makes the customer think they
are receiving a better quality job when really that are only
paying more just to have the technicians take long to justify
the higher price rate. And at the end, the house
may still not be cleaned properly.
Q. Is Ace Power
Washing Fully Insured?
A. Yes, we are, but
you should take that answer as a grain of salt. Cost to
maintain proper insurance is very costly, You need liability
(with in-care custody off), worker's comp, automobile,
umbrella. The average company has only liability
insurance and that will only cover janitorial or construction
codes. Power Washing insurance is a special trade code
that not every insurance agency offers and will cover the
contractor with the wrong insurance policy and may not find
out until the claim is denied. A company can easily
cancel their insurance in the beginning of the year which is a
similar situation when an automobile policy is cancelled but
the customer and they will still have a copy of the insurance
card and submit it to whom ever when situation arises.
The same goes for Contractor Insurance, the contractor can
provide you with the expired or cancelled insurance paper and
just edit everything in photoshop to mislead customers.
That is why its important to receive the insurance documents
from the actual insurance company and not the contractor you
are hiring. It is New Jersey law that any incorporated
company to carry full liability insurance of $500,000 or more
and $1,000,000 workers comp policy. We have heard of
situation where the customer neglected to ask the company for
insurance for workers comp, and one of the employees got
injured on there property and even though the homeowner had a
home insurance policy some policies state that you must hire a
fully insured contractor with liability/workers comp or claims
may be denied. Sure enough, the customer was sued and
lost their home.
Q. Are your cleaning
detergents safe to be used around my property?
A. Yes, all
of our house, deck, roof, concrete, etc.... are safe to
plants, pets, foliage, and are all citrus based oil with water
softening soaps that will leave your window with less
glass spotting, and each house wash will receive the only
exterior surface sealant in New Jersey that will last up to 18
months to 2 years that will prevent the future build up of
mold/mildew, dirt/grime and protect the exterior surface from
damaging UV rays which contains an anti-UV sealant that will
prolong the future surface oxidation. You will see that
companies will mention that their cleaners are biodegradable,
when you really think about it biodegradable means a liquid
that is absorbed in water. Hydrofluoric acid is
biodegradable and is deadly if inhaled or absorbed through the
skin. So is biodegradable really the answer you really
wanna hear. All of our detergents are a citrus based no
caustic/hazmat base. Our detergents are so safe that you
can wash your hands.
Q. Should I just try
to power wash myself and save some money?
A. Yes it is possible, but you will
not achieve professional results and will wind up speeding
more money(power wash rental=$120 per day x 2 days,
Detergent=$45-$60, Specialize tips, extension poles, surface
washers which are not able to rent and will cost you about
$1,200 to purchase, and other miscellaneous cost) and time
trying to perform power washing services yourself when you can
just hire a professional company and save tons of money, time
and hospital bills.
Q. My Deck is green,
gray and black, Can I restore it or do i replace it?
A. You can if you
wanna spend your hard earn money, or just call Ace and will
restore your deck back to its former glory quickly and
economically. We at Ace Power Washing effiecently
restore approixatemely over 300 decks per season from any
types of wood species including ipe, mahagonoy, pressure
treated, cedar, redwood, teak, exotic hardwoods, etc.
Q. What other services
does your company offer?
A. We offer many
other services besides power washing.
Click here to see
a list of our other services.
Q. What equipment does
your company use?
A. Ace Power
Washings offers custom made equipment which is fabricated
right here at our warehouse facility in Garfield, NJ.
Our pressure washers are all truck mounted with a 525
gallon water tank that have a gear reduction system which
means that when the motor is no being used the engine will
idle down which produces less emissions in the environment
which we strongly support an eco green cleaning approach.
Q. Will my cost go up
for all the fancy equipment you have?
A. Absolutely Not,
It will actually cost less then our competitors because it
gives our employees the means to perform every job efficiently
and economically thus leaving our customers with enormous
savings.
Q. What is your
companies turn around time for job completion?
A. We can
successfully complete a house power washing in 1 day, wood
restoration services will take 2 days. Depending on
specific job we will keep you updated on job completion.
Q. What is your
companies policy on rain dates?
A. On a rainy day
if it will be a constant downpour the cleaning service job
will be canceled and it will be schedule within the next few
days. If the rainy day turns out only to be a few
showers work will progress and the job will be completed the
same day.
Q. What if I wanna
cancel my contract?
A. In the State of
New Jersey, the customer will have 3 days from signing
contract to be canceled with no questions asked, after that
you will be liable for all expenses depending on the reason
for your cancellation. This information is attached with
every contract under terms & conditions.
Q. Will water get
inside my windows / wall AC units?
A. No, we
only use low pressure when we are performing exterior
house washing services followed by rinsing with a variable
pressure washing lance which allows the technician to adjust
the pressure from 800psi standard cleaning pressure to 100psi
with the flick of the wrist the pressure will be
instantaneously dropped.
Q. What gutter service
do you offer?
A. We actually offer the new revolutionary gutter service called gutter jetting which cleans your gutters 100% thoroughly where as the traditional method by cleaning with just garden hose pressure will only clean them partially and eventually a backup will occur in your gutters and downspouts.
Q. Who will perform my
cleaning services?
A. A trained
certified uniformed cleaning technician that has gone thru
extensive background checks and a thorough training seminar
which has at least 5 or more years with working experience
with Ace Power Washing, on how to properly use our eco-safe cleaning solutions and strategically apply them
with our specialized applicator tips using truly state of the
art, one of a kind pressure washing system efficiently and
economically.
Q. Do You have
referrences?
A.Yes, We will
provide with a list of customers acorrding to your locations
for convience so you can see the work our company has
performed
Q. How do you power
wash my house?
A. We power wash
your house using eco-safe cleaning detergents
followed by scrubbing with a soft bristle brush as needed to
achieve satisfactory results for the customer. We pay
special attentions to all trim work, gutters, soffits, fascia,
and we are very conscious of your surrounding landscaping.
Q. What areas do you
service in NJ?
A.We service the
states of NY, CT, PA.
Q Does Ace offer 100%
satisfaction guarantee?
A. We will
100% Guarantee your Satisfaction in our services. If you are
not satisfied, we will come back, free of charge, until we
meet your expectations! Our Customers are our #1 priority, day
in and day out, so we will do everything in our power to keep
you, our customer, happy!
Q. How many years are
you in business , do you have a license?
A. We are
operating in our 22nd year since our inception in 1990,
offering power washing services to thousands of satisfied
customers and many more with years to come.
Q. Do you offer
discounts?
A. Yes we offer
monthly coupons, military and senior citizen discounts.
Q. Do you offer Power
Washing Group Discounts?
A. Yes we offer
what power washing discount packages for large groups.
Call our office for details at 1-888-465-9274
Q. Do you do any
charity events?
A. Yes, We offer our exclusive NJ Property Beatification Program which is offered to various cities on a monthly basis. Call our office for details at 1-888-465-9274